We hope you love your SEUNDS order as much as we loved crafting it, however, if you are unhappy with your piece, for any reason, you can return or exchange it within 7 days of receipt of your parcel.*
Returns can be exchanged for the same product or a refund of the sum paid for the order, less the cost of shipping.
To inform us if you wish to return, exchange or cancel your order, please contact firstname.lastname@example.org, quoting your name, order number and request, and we will send you the returns information.
When returning your order, please ensure all items are repackaged in exactly the same condition in which they arrived with you. SEUNDS cannot offer refunds on pieces that arrive back to us tangled, damaged or with missing parts.
We recommend returning your items using a ‘Royal Mail Signed For Delivery’ service to ensure its safe return. We cannot accept responsibility for any goods lost in transit, so please retain your parcel’s tracking number in case there should be any issues.
Items that are personalised, or made-to-order (to meet your specific requirements), are non-refundable.
For safety and hygiene reasons, we operate a strict non-refundable and non-returnable policy on all earring orders.
If you wish to exchange your order, please email email@example.com, quoting your name, order number and exchange request. We will reply to you that confirmation your return is possible and the appropriate returns information.
If your jewellery was a gift, please provide the name of the person who purchased it.
Refunds will be processed within 5-working days of our receipt of the return. Once we have processed your refund, you will be automatically notified via email. Refunds will only be credited to the original purchaser’s payment card. Your bank may take up to 7 working days to credit your account. Please note, shipping costs are not refunded, unless items are faulty.